Car Insurance Claims

Car Insurance Claims
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Discover discounts and benefits with the AARP Auto Insurance Program from The Hartford.
 
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Discover savings with the AARP Homeowners Insurance Program from The Hartford.
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You could save over $600** when you bundle auto and home.
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Filing a Car Insurance Claim With The Hartford Is Easy

If you need to make a car insurance claim, it is nice to know that with the AARP® Auto Insurance Program from The Hartford1 you have someone working for you to make the process as easy and stress-free as possible. Customers consistently give us high ratings for their claims experience.
 
Here’s how the AARP Auto Insurance Program from The Hartford can help you:
 

Reporting a Car Insurance Claim

After a car accident, you can always reach The Hartford by phone or online. Our representatives are available to assist with your claim 24/7. Once you’ve reported your claim, they’ll start working to resolve it as quickly and smoothly as possible.
 
There are several ways to contact The Hartford and file a car insurance claim:
 
  • You can call to report an auto claim at 800-243-5860, 24 hours a day, 7 days a week.
  • You can also report a simple car accident claim online. Here are three of the most common types of online car insurance claims:
  1. Report a Claim on Your Auto Policy
  2. Report a Glass-Only Auto Claim
  3. Report a Claim on Another Person’s Auto Policy

Describe and Document the Car Accident

After you report your car accident, you will have a professional claims representative assigned to help you throughout the process. Your rep will help document details of the incident and may ask you about injuries, witnesses and damages to the vehicle or other property. They will confirm your contact information so we can reach you directly by phone when necessary. Having a personal claims rep will ensure the process is as simple as possible, and they may even request that you take and submit photos using our guided online tool to help show your car’s damage.
 

Capture and Submit Photos

You may be asked to take and share your own photos of your vehicle using our guided online tool. These photos help start the process of documenting the accident and the damages done to your car.
 

Tracking Your Car Insurance Claim

We are here to help and want to make the claims process easy for you. With AARP® Auto Insurance Program from The Hartford, if you ever have questions or want to know what to expect next, you can contact your claims representative. Likewise, you can check on the status and track your auto claim online anytime.
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Discover discounts and benefits with the AARP Auto Insurance Program from The Hartford.
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Services to Get You Back on the Road

Auto Repair Network

Use one of our optional preferred repair shops, and we will back their workmanship for as long as you own or lease your vehicle. Let us help you locate the best auto repair shop for your vehicle.
 

Auto Glass Insurance Coverage

Our auto glass program works with more than 12,000 glass installers. Repairs can usually be performed at your home or office. Let The Hartford assist you with finding a reputable glass repair shop.
 

Rental Car Reimbursement Coverage

If you need a rental car after an auto accident, The Hartford can help arrange one for you at the time you report your claim.
 

RESCUE 1-800® Towing Coverage

We are here to help you anytime day or night with 24/7, 365 days a year roadside assistance at 800-322-7789. Just let us know your name, location, The Hartford auto insurance policy number, and the nature of your problem.
AARP car insurance

AARP Auto Insurance 101

Learn more about the AARP Auto Insurance Program from The Hartford in this video.
Hear What Customers Say About The Hartford’s Auto Claims Service
 
“From the initial phone call to claims that I had an accident, to picking my car up after repairs. My Hartford experience was the best. I highly recommend The Hartford!”
*****
“We had been on extended vacation out of state when we were out on an excursion for hours. And returning back to the parking lot, found our vehicle had been damaged. Without any witness, we called The Hartford. They had told us to wait until we got home since we were able to drive our car. Upon arriving home we called. They walked us through our claim. Within days, we had a check in the bank to cover costs.”
*****
“From my initial call to The Hartford claims folks to walking out the door of the auto body shop with my newly-repaired car, every interaction – whether the claims folks, the auto body shop, or the car rental folks – was promptly and professionally handled. I was stressed to be in the position of needing a repair, but every person I dealt with worked hard to reduce my stress and facilitate getting the work done with respect for my time and money.”
*****
“The claims service has always been handled quickly and hassle free. I have, unfortunately, had several claims and each time the service has always been excellent!”
*****
Car Insurance Claims“I was apprehensive about filing a claim because it is the first I have had to file. The insurance spokesperson I spoke with (as well as the claims person assigned to me) were thorough, professional, and easy to deal with. It was made clear to me that I could take my car to any body shop for repairs but, at my request, they recommended a shop in a nearby town that did a fantastic job. All paperwork was handled through that body shop.”
 
auto insurance definition

Car Insurance in Plain English

Quick answers and easy-to-understand auto insurance definitions written with you in mind.
 
To learn more, read through our auto insurance definitions page.

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Summaries of coverages and policy features are for informational purposes only. In the event of loss, the actual terms and conditions set forth in your policy will determine your coverage.
 
AARP and its affiliates are not insurers. Paid endorsement. The Hartford pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP membership is required for Program eligibility in most states.
 
The AARP Auto Insurance Program from The Hartford is underwritten by Hartford Fire Insurance Company and its affiliates, One Hartford Plaza, Hartford, CT 06155. It is underwritten in AZ, MI and MN by Hartford Insurance Company of the Southeast; in CA, by Hartford Underwriters Insurance Company; in WA, by Hartford Casualty Insurance Company; in MA, by Trumbull Insurance Company; and in PA, by Nutmeg Insurance Company and Twin City Fire Insurance Company. The AARP Home Insurance Program from The Hartford is underwritten by Hartford Fire Insurance Company and its affiliates, One Hartford Plaza, Hartford, CT 06155. It is underwritten in AZ, MI and MN by Hartford Insurance Company of the Southeast; in CA by Property and Casualty Insurance Company of Hartford; in WA, by Trumbull Insurance Company; in MA, by Trumbull Insurance Company, Sentinel Insurance Company, Hartford Insurance Company of the Midwest, and Hartford Accident and Indemnity Company; and in PA, by Nutmeg Insurance Company. Home product is not available in all areas, including the state of FL. Savings, benefits and coverages may vary and some applicants may not qualify. The Program is currently unavailable in Canada and U.S. Territories or possessions.
 
1 In Texas, the Auto Program is underwritten by Redpoint County Mutual Insurance Company through Hartford of the Southeast General Agency, Inc. Hartford Fire Insurance Company and its affiliates are not financially responsible for insurance products underwritten and issued by Redpoint County Mutual Insurance Company. The Home Program is underwritten by Hartford Insurance Company of the Southeast.
 
* Customer reviews are collected and tabulated by The Hartford and not representative of all customers.
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